Refund and Returns Policy

Last updated: June 19, 2024

At korsiva.top, operated by Hoff Glenn, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Conditions for Return

For an item to be eligible for return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all original tags, labels, and accessories attached.
  • It must not be damaged or altered in any way.
  • You must have the receipt or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Personalized or custom-made items.
  • Downloadable software products.

3. How to Initiate a Return

To start a return, please contact us within the 30-day return window. You can reach us via:

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with detailed instructions on how to send your item back.

Shipping Your Return

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Please send your return to the following address, only after receiving confirmation and instructions from our customer service:
    Hoff Glenn
    177 Alpha Avenue
    Jacksonville, FL, US

4. Refund Processing Times

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will then notify you of the approval or rejection of your refund within 3-5 business days after inspection.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or call us at 904-477-4351.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately (within 48 hours of delivery) at [email protected] or 904-477-4351 with details of the product and the defect. We will work with you to resolve the issue promptly, which may include a replacement or a full refund.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: